T & C’s - Fresh Flowers, Booking, Hiring and Delivery
I am happy to provide an itemized quote for flowers that we discuss and this can be drafted at a meeting, either at your home, or your wedding venue. Wherever is convenient for all. I aim to send a quote through within one week of the meeting usually by email.
To book a date, providing it is available, requires a £30 non-refundable ’Book the Date’ Fee. The £30 is deducted of your final invoice.
N.b Dates are used on a first come, first served basis - please keep this in mind especially if your date is in the popular summer months or on a date when another national event is ie. Valentines, Easter etc.
I allow a 30 day period before accepting other enquiries about the same date, if I have not heard from you within this time, I will assume you have gone elsewhere. This date will be on your first quote. A maximum of two quotes will be given before I will ask you to book the date.
It is not unusual for brides to have many revisions of their quote after booking, as I understand the constraints of budgets and finding flowers to match your themes, and also the wide choice of designs available. Just keep me updated with your thoughts and I'll do my best to put them into reality. You do not have to decide exactly what you want at the time of booking, I normally look to start confirming ideas 4 - 6 weeks before your wedding.
Every effort and lots of note taking goes into a consultation to make sure I get the correct image of how you want your flowers to be. Providing colour swatches, pictures from magazines etc all build up a picture for interpretation.
I have several styles of vases available for hire at a nominal cost per item and have access to other suppliers with candelabras and other styles of vases. If these are broken whilst in your care however, a replacement cost will be charged. I personally deliver, set up and collect all agreed vases etc, therefore charging for broken or damaged goods is at my discretion.
N.b Details of all of the above if appropriate, will be on your quote.
Delivery of the Bridal section of flowers ie. Brides Bouquets, Maids and Buttonholes as appropriate, is made normally two hours before the wedding at a previously agreed location. Very occasionally this varies and will be due to the weather if say very hot, or when using delicate flowers which need to be in water for as long as possible.
Set up of flowers at reception venues will normally be next if not already done. This depends on quantities of flowers required and also the venue ie. when the tables are to be set up.
On occasions, in particular where the ceremony is in the same room as the Wedding Breakfast, it may not be possible to set up the tables as far as I would like, and I have to leave the final room set up to the staff at the venue. They will be given full instruction as to what goes where, and I will take pictures of the completed arrangements, but I accept no responsibility if anything happens to these arrangements between myself handing over and leaving, and the venue staff handling the arrangements.
Where Churches are involved, these are mainly decorated on the day before as they are often cool places, unless it is a modern building with up to date heating systems.
Clearing of the flowers is the Bride and Grooms responsibility unless otherwise previously agreed and in writing. It seems normal these days to give away the majority of the flowers to family and friends to enjoy. Vases etc will be collected by myself at an agreed day and time with the venue and yourself.
A charge will be applicable for set up, delivery and collections. It is dependent on mileage and will be on your quote. There is an option to collect your flowers if this is appropriate.
I only collect essential data on the booking form, with the purpose of providing a quote and flowers for your day. Within 1 Month after your wedding, the information is destoyed in line with the new legislation. If you give me details of your day and contact details at a wedding fair, they are soley for the purpose of sending out a brochure or quote. I do not do marketing emails.
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